Choose what you want to remove
- Food profile only: use the profile’s deletion control. This removes the profile saved in Nibavo; it does not delete photos, scan history, the technical account or cloud records.
- An entire saved product/photo session: delete the whole item from the product/library controls. Removal covers its current and archived local photos; interrupted local cleanup may resume later and associated server cleanup may wait for a connection. Merely removing/replacing one photo in its current set may retain an archived copy supporting an earlier result. A separate photo remaining in your system gallery is not removed.
- Future AI uploads: use “Stop future photo uploads” in the product menu, or the Privacy & Data controls where available. This withdraws future permission; it is not an instruction to erase every earlier record.
- Your complete Nibavo technical account and associated service data: if your installed version includes Settings → Privacy & Data → Delete Nibavo data, you can use that control. Review the scope and confirm. If the control is unavailable or cannot finish the request, email support@rialza.app with subject “Nibavo data deletion”. If offline, remote steps may remain pending; reconnect and keep the app available to continue them.
The service uses an automatically generated account even if you never created an email/password login. A complete-account request includes that technical account; deleting content alone does not confirm that the account has been closed. Completing remote account deletion is separate from removing your own gallery copies or device backups.
Request deletion without the app
Email support@rialza.app with subject “Nibavo data deletion”. Tell us what you want deleted and whether you still have access to the original installation. You do not have to create a new account or submit health records to make a request.
We may need limited information to match the request to the correct pseudonymous account. If the original identifier is no longer recoverable, we will explain what can and cannot be identified and any reasonable alternative; possession of an unrelated email alone does not prove ownership. Never email a password, authentication token, recovery secret or full medical record.
What completion means
The complete-account flow stops new work for the affected identity, requests associated cloud-content cleanup and separately requests deletion of the technical account. Local content is removed according to the scope you choose. Confirmed local removal or cloud-content cleanup does not by itself mean that account deletion has finished. If a remote or account step cannot complete, the request remains pending and may need a retry or support follow-up. We distinguish those stages from confirmed completion and retained exceptions. A local screen closing is not confirmation that every remote step finished.
Limited consent, anti-abuse, deletion/security evidence and legally required records may remain under the period or criteria stated in Privacy section 6. Provider security/backup retention and already-transmitted AI requests have separate limitations. We explain the affected categories and lawful exceptions in responding to your request.
Uninstalling, revoking camera permission or deleting a local profile alone does not erase the technical cloud account. Deleting Nibavo data does not erase RIALZA data or close unrelated accounts that use the same support mailbox.
We respond to rights requests within the periods required by applicable law and explain any lawful extension. If a request is refused, we explain the reason and available review/appeal options. Contact support@rialza.app for help.